The actual insight: exclusivity isn’t about aspiration, it’s about distance. People who already have status don’t want more people let in, they want fewer. He calls it “economic racism” and backs it with sharp comparisons: LVMH lost cachet in China when it opened stores in lower-tier cities. Bentley lost long-time buyers once rappers started driving them. For anyone doing brand strategy, the line that lands hardest is this: research tells you what people are willing to say, not what they actually believe, and those two things often pull in opposite directions.
Read about it more here. He’s quite brilliant is Rob.


